RevSmith Privacy Policy

This Privacy Policy explains how Datacade.AI INC (dba RevSmith) ("Datacade.AI," "we," "our," or "us" and hereafter referred to as "RevSmith") collects, uses, discloses, and safeguards personal and non-personal information in connection with our AI-powered customer support services (the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. 1. Information We Collect

   We collect the following types of information:

   1. a. Information You Provide Directly

      • • Account Information: Name, email, company name, phone number, job title, and other profile details.

      • • Payment and Billing Data: Provided to and processed via third-party payment processors. We do not store full credit card details on our servers.

      • • Content and Files: Messages, documents, and other data you transmit through the Services or upload into integrations.

   2. b. Automatically Collected Data

      • • Usage Information: Interactions with the platform, including accessed pages, timestamps, and feature use.

      • • Device and Technical Data: IP address, browser type, operating system, device identifiers, crash logs, and diagnostics.

      • • Cookies and Tracking: We use cookies and similar technologies to enhance user experience and improve our Services. You may control cookie usage via browser settings.

   3. c. Data From Third-Party Integrations

      • • Information obtained through API integrations (e.g., Shopify, Calendly, Zendesk) which may include customer queries, order status, inventory, CRM entries, and other transactional data.

2. 2. How We Use It

   We use your information to:

   • • Deliver, maintain, and improve the Services

   • • Authenticate users and prevent unauthorized access

   • • Personalize customer interactions and dashboard functionality

   • • Provide customer support and troubleshoot issues

   • • Communicate system updates, offers, and notifications

   • • Conduct analytics and monitor performance

   • • Detect and prevent fraud, abuse, and security threats

   We do not use your customer data to train AI models unless explicitly stated and agreed upon. By default, all customer and end-user data is excluded from any model training or fine-tuning processes.

3. 3. Sharing and Disclosure of Information

   We may share your information in the following cases:

   • • Service Providers: Cloud hosting, analytics, billing, and infrastructure vendors that process data under strict confidentiality obligations.

   • • Legal Compliance: To comply with laws, regulations, subpoenas, or court orders.

   • • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

   • • Consent: When you instruct or authorize us to share specific data.

   We do not sell, rent, or trade your personal data to third parties.

4. 4. Data Retention

   We retain data for as long as your account is active or as necessary to:

   • • Comply with our legal obligations

   • • Resolve disputes

   • • Enforce agreements

   You may request deletion of your data by contacting us at privacy@revsmith.ai. Some residual data may remain in backups or archives for audit and compliance purposes.

5. 5. Data Security

   We employ commercially reasonable administrative, technical, and physical safeguards to protect your information. This includes:

   • • TLS encryption in transit

   • • AES-256 encryption at rest

   • • Access control and audit logging

   However, no security method is infallible. You use the Services at your own risk and are responsible for maintaining the confidentiality of your credentials.

6. 6. International Transfers

   We are based in the United States. If you access our Services from outside the U.S., your information may be transferred to and processed in jurisdictions with different data protection standards.

7. 7. Your Rights and Choices

   Depending on your jurisdiction, you may have rights to:

   • • Access, update, or delete your information

   • • Restrict or object to processing

   • • Export your data in machine-readable format

   To exercise any of these rights, please contact us at privacy@revsmith.ai. We may require identity verification.

8. 8. Children’s Privacy

   The Services are not intended for individuals under 13 (or 16 in applicable jurisdictions). We do not knowingly collect data from children.

9. 9. Changes to This Policy

   We may update this Privacy Policy periodically. Material changes will be notified via email or in-app notice. Continued use of the Services constitutes your acceptance.

10. 10. Contact Information

    Datacade.AI INC (dba RevSmith)

    Address: 8 The Green, 8A, Dover, Delaware, 19901 United States
    Email: support@revsmith.ai